Frequently Asked Questions
General
We are located in Hong Kong.
Please contact us and tell us your ideas. We will be happy to provide you free design sketches until you are satisfied with the design. We will then give you a reasonable quote based on your specific requirements.
Each of our custom products undergoes rigorous testing and development to ensure it meets the highest quality standards. We spend weeks carefully refining each product to ensure that it not only excels in quality, but also combines fashion and trendy styles.
There is no minimum order quantity for any of our products. You can purchase according to your needs.
Yes, we will send you an email confirming your order.
Your email address may have been entered incorrectly or blocked by a spam filter. 1. Please check the email address you entered on the website. 2. Please check your spam folder and adjust your email filter setting. 3. Please use your primary email to ensure you receive notifications in a timely manner.
Yes, you can. Just don't fill in your name and number when placing your order.
Product
Yes, you can upload your own logo on the product page. Please note that uploading copyrighted works without authorization constitutes infringement.If infringement occurs, you will be held liable for the infringement.
Yes, you can. You can contact us via [email protected] or online chat. Our professional service team will help you realize your customized ideas.
Yes, of course. Simply send an [email protected] to our sales team and indicate your desired adjustments. We will provide you with a design sketch for your confirmation.
Yes, you can suggest fonts for your products. All names and numbers can be customized according to your selection.
Yes, you can. In the product customization section, upload your logo, fill in the other information, and add it to your shopping cart. After adding all the customized logos to your cart, select all products on the shopping cart page and proceed to checkout.
If you want to change color, add logos, or change fonts on this design. Please chat with us online. You can send an email to [email protected].
We take customer privacy seriously and strictly safeguard the designs you entrust to us. Your design will only be used with your authorization.
Orders & Payment
If you notice a mistake with your order after receiving an order confirmation email, please email to [email protected]. If it's after business hours, leave us a clear and detailed message with your name, phone number, and order number if available.
At the top of our website you will see a currency widget where you can change the currency to one of the following: USD,CAD,EUR,GBP,MXN,AUD,NZD,PHP,SGD,INR
We accept PayPal Express, PayPal Credit, and all major credit cards.
We take security very seriously and do not process any of your payment information ourselves. All payment related matters on Fanscheer are handled by PayPal and credit card company.
We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our privacy policy in full.
Shipping & Returns
We provide FREE Standard Shipping worldwide. For international orders, rates and shipping time differ from country to country, for more details, please visit shiping & Delivery
Delivery Time = Processing Time + Shipping Time. Processing time differs from product to product. Shipping time depends on the shipping method you selected. For more information, please check Shipping & Delivery.
You will not be charged any consumption tax. However, you may need to pay the customs duties by yourself.
Don't worry about it. We promise an easy 15-day return policy. If you don't like the product after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account. Any promotional gifts must also be returned with your returned item.
We offer an easy, hassle-free 15-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 15 days of the delivery date. If you would like to know more, please view our return policy.
